A lot of leaders today still use the “customer first” mindset, and it’s good to keep the customer in mind. But it’s also important to ask: who takes care of your customer? How does your employee affect your customer experience? In today’s vlog, @lornerubis and I discuss the importance of embracing a “people first” mindset to drive success in your organization.
In recruitment, companies like to tout their little “perks” like free lunches and recreational office spaces. But nowadays, organizations are scrutinized like never before. For instance, platforms like Glassdoor offer potential employees a glimpse of the real organization beyond the “perks.” We’re seeing it more and more: top talent is migrating to companies that score well on social media platforms.
Why? Because “free stuff” doesn’t drive people at work. Talented employees are driven by their purpose to do great things, and as leaders, we have to create an environment where people are excited to show up every day.
Creating a compelling purpose for employees requires leaders to start thinking “people first.” Consider: How might we help our employees do their jobs better so that we can give our customers a better experience?
Here are our top three tips for building purpose in your organization:
- Create a compelling narrative for employees to relate to – show your people how their work is important.
- Think about how to close the gap between employees’ personal and professional lives.
- Encourage team members to constructively discuss their processes. Listen to their ideas on how to make their jobs better.
Here’s to disrupting sameness and achieving #betterwork.
Lynette
